Add products to your cart on savanaessence.com and check out, or send your order on WhatsApp to +233 20 837 3477 or through our DM’s on Instagram and we will confirm availability, the total and delivery.

We accept Visa, Mastercard and mobile money through Paystack [via MTN or Telecel networks]. For WhatsApp orders we can send you a payment link.

We deliver across Ghana and ship internationally. Orders leave from our fulfilment centre at Haatso Supermarket Junction, Royal Palm Street, Accra or through our processing center in Bolgatanga or Tamale.

Accra: [1 to 2 working days, GHS 40 flat within Accra].
Other regions: [2 to 4 working days, Ghc60 flat].
International: [5 to 14 working days, quoted on WhatsApp or calculated at checkout].
Orders placed before [10 am] on a working day are dispatched the same day.

Yes. You can collect from our Haatso fulfilment centre during business hours. Message us on WhatsApp first so your order is processed before you pickup.

Because our products are cosmetic ingredients and skincare, we accept returns of unopened items in their original packaging within 24hrs of delivery for those within Accra and 3 days for customers outside Accra.  If anything arrives damaged, leaking or wrong, send us a photo on WhatsApp within [48 hours] and we will investigate and if appropriate we will replace it or refund you. This applies to orders within Accra only. 

Yes, as long as it has not been dispatched. Message us on WhatsApp as soon as possible with your order number.

Yes. Our oils are [cold-pressed and unrefined] and our butters are raw and unrefined, with nothing added. Many of our ingredients are produced with women’s cooperatives in Northern Ghana, where shea, baobab and other ingredients have been processed for generations

Yes. Our oils, butters and powders are made for formulators, small beauty brands and makers. Ask us on WhatsApp for guidance on how to use them, or learn step by step in the Savana Essence Academy.

Keep them tightly closed in a cool, dry place away from direct sunlight. Most of our oils and butters keep for [12 to 24 months]; check each label for the best-before date. Coconut oil and shea butter naturally turn solid when it is cool and melt when it is warm. This is normal and does not affect quality.

Every skin is different, so we recommend a patch test: apply a little to your inner arm and wait 24 hours. If you are pregnant, have a skin condition or are unsure, check with your doctor first.

Yes. Our oils come in 250 ml, 500 ml, 1 L and 5 L, with 25 L for selected oils, and we offer wholesale prices on soaps and other products. Send us the products and quantities you need on WhatsApp for a quote.

Yes. Through our white label service we can produce [creams, butters, soaps and oils] under your brand name. Message us on WhatsApp with what you want to make and we will take you through [minimum quantities, packaging and timelines].

Yes. The Savana Essence Academy of Beauty teaches formulation and the business of beauty, starting with our Lotions and Creams Master Course. Message us on WhatsApp to join the next intake.

WhatsApp or call +233 20 837 3477 or 0544937358, email -savanaessence@gmail.com, or visit the  fulfilment centre we partner with for our products at VDL Fulfilment at Haatso. Business hours: Monday to Friday 8:30 am to 5 pm, Saturday 9:30 am to 5:30 pm, please note that we do not work on Sundays.